Delivery and Returns
Ryses is available in several languages, so feel free to visit the following websites:
Spain |
Italy |
Belgium |
France |
Germany
Delivery Methods
Standard Home Delivery & Pickup Points
Zone 1:
Spain, Italy, Portugal
Zone 2:
Belgium, Netherlands, Luxembourg, Germany
Zone 3:
Austria, Ireland, Greece, Denmark, Finland, Sweden
Zone 4:
Estonia, Hungary, Lithuania, Latvia, Czech Republic, Slovakia, Slovenia, Croatia, Bulgaria, Romania, Poland, Switzerland
Zone 5:
Canada, USA, Algeria, Iceland
| Zone | Free Home Delivery for Orders Over | Standard Home Delivery Cost | Free Pickup Point Delivery for Orders Over | Pickup Point Delivery Cost |
|---|---|---|---|---|
| Zone 1 | 120€ | 5.99€ | 99€ | 3.99€ |
| Zone 2 | 129€ | 6.99€ | 99€ | 4.99€ |
| Zone 3 | 129€ | 6.99€ | Unavailable | Unavailable |
| Zone 4 | 200€ | 9.99€ | Unavailable | Unavailable |
| Zone 5 | Unavailable | According to weight | Unavailable | Unavailable |
NOTICE: The prices for the following regions do not include VAT: DOM-TOM, Switzerland, Canada, USA & Algeria.
Any order placed on the website and delivered to these specific zones may be subject to local taxes and customs duties upon arrival. These fees and taxes related to the delivery of an item are the Customer’s responsibility and expense. We are not obliged to check or inform you about applicable customs fees and taxes. Please note that by ordering on the website, you are considered the registered importer and are responsible for complying with all laws and regulations of the country where you receive the goods. We want our customers to be aware that cross-border deliveries may be subject to customs inspections.
How do I return a product?
Would you like to return an item back to us?
When you send them back to us, please include:
- A copy of your original invoice
- A letter explaining your request for a credit note* or a refund**
The credit note will be visible in your customer account and can be used for one year (simply select this option when you next order from us). This credit note can be refunded upon request (via email or by calling our customer service team).
** The refund will be processed within 15 days after receiving your package and will be issued using the same payment method you used for the order.
Return Address
Ryses / LaBoutiqueOfficielle.com
84 route de la gare
69630 Chaponost
FRANCE
Note: In this case, you will bear the cost of the return. The processing time for returns is approximately 5–7 days after receiving the returned products. In accordance with the general sales terms, returns must be in original condition.
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Satisfaction guaranteed or your money back
14 days to change your mind -
Fast delivery
Home or Pickup Point -
Delivery all over Europe
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Secure online payment