Would you like to return an item back to us?

When you send them back to us, please include :

A copy of your original invoice

A letter explaining your request for a credit note* or a refund**

The credit note will be visible in your customer account and can be used for one year (simply select this option when you next order from us). This credit note can be refunded upon request (via email or by calling our customer service team).

** The refund will be processed within 15 days after receiving your package and will be issued using the same payment method you used for the order.

Special Conditions for Shoes

If you return "sports shoes" or "shoes," a refund can only be made under the following conditions:

• The shoes must not have been worn
• The sole of the shoe must be in perfect condition
• The product must not be dirty or damaged and must be returned in its original packaging. The packaging must be intact upon return.

Special Conditions for the Sale of Underwear and Care Products

Boxers, briefs, underwear, socks, bras, swimsuits, sprays, and care kits

For hygienic reasons, except in cases of manufacturing defaults, the customer cannot exercise their right of withdrawal.

Special Conditions for Gift Packages

Unless there is a manufacturing default, products labeled as "gift package" or "gift bags" cannot be refunded or exchanged.