These General Terms and Conditions automatically apply to the sale of all products (hereinafter referred to as "Products") concluded between :

- The company LABOUTIQUEOFFICIELLE.COM, a simplified joint-stock company with a capital of €62,500 registered with the Lyon Trade and Companies Register in France under the number 451.876.783 and intra-community VAT number FR71451876783, with its head office at 84, route de la Gare, 69630 CHAPONOST – FRANCE, (also referred to under its trading name RYSES).

Hereinafter referred to as the "Seller",

And,

- Non-commercial individuals wishing to purchase one or more items sold on the website https://www.ryses.com/ and the mobile application Ryses.

Hereinafter referred to as the "Customer",

ARTICLE 2 - PRE-CONTRACTUAL INFORMATION

The Customer acknowledges having been provided, prior to placing their order and concluding the contract, in a readable and understandable manner, the following information: the essential characteristics of the Products; the price of the Product and shipping costs; the delivery time; information regarding the Seller's identity, address, telephone, and electronic contact details ; information regarding the right of withdrawal, legal warranties; the possibility of using a consumer mediation service.

The Customer may also contact the dispute resolution platform set up by the European Commission at the following address : http://ec.europa.eu/consumers/odr/, particularly in the event of a cross-border dispute.

The Seller reserves the right to adapt or modify these General Terms and Conditions at any time. The version of the General Terms and Conditions that is applicable to a sale shall be the one which appears online on https://www.ryses.com/ at the time of the Order.

ARTICLE 3 - PRODUCTS

The products sold by the Seller are those listed on the Site at the time the Customer visits.

Product offers on the Site are valid only while stock is available. Availability may vary throughout the day based on sales recorded by the Seller. The Seller regularly updates product availability on the Site but cannot be held responsible if the stock does not match the information displayed. If a product becomes unavailable after the Customer has placed an order, the Seller will notify the Customer by email within eight (8) days of the order date and provide the estimated wait time for the product. The Customer may then request to cancel the order (with a refund within fourteen (14) days) or exchange the unavailable product for another by contacting the Seller via email or phone, using the contact details provided in Article 12.

Each product is described precisely, including a photograph, price, available sizes, colors, and main features.

The photographs of the products may show slight differences between the product and the illustration, depending on the color resolution of the Customer's computer or smartphone screen.

The Seller is committed to delivering products that comply with legal and regulatory safety and health requirements.

ARTICLE 4 - ORDER

4.1 Navigation on the Site. The Customer can view the various Products for sale by on the Seller’s site or app and browse freely through the different pages without being committed to making an order.

4.2 Placing an Order. If the Customer wishes to place an order, they will choose the various Products they are interested in and express this interest by clicking on the "Add to cart" button. The Customer can at any time on the site :

- Obtain the details of the Products they have selected by clicking on "My Cart",

- Continue selecting Products by clicking on "Back to home",

- Complete their selection and order the Products by clicking on "Confirm my cart".

To order the Products they have selected, after clicking on "Confirm my cart", the Customer must identify themselves, either by entering their email address and password, if they have already created their account, or by clicking on "Register" if not. In the latter case, the Customer must accurately fill in the form provided, which includes the necessary information for identification, such as their first name, last name, date of birth, email address. Additionally, the Customer must choose a password that will be personal and confidential, which they will need for future logins to the Site. The Customer is informed and agrees that entering their email address and password serves as proof of their identity. Once identified, the Customer must validate the delivery address. An order summary will appear on the screen, detailing the nature, quantity, and price of the Products selected by the Customer, as well as the total amount of the order, the Customer's contact details, the deadline for delivery of the Products, and the delivery address. The Customer will be able to correct any errors before confirming their order. If necessary, a new order summary will be automatically generated.

4.3 Final Order Confirmation. After reviewing the order summary and once all the required information has been completed by the Customer, the Customer will tick the box to accept these terms and conditions and click on "Confirm order". The order confirmation will include the mention "Order with payment obligation". This second click constitutes an electronic signature. This signature has the same value as a handwritten signature and binds the Customer in the same way. The order summary will be stored in the Seller's computer records, which are kept and considered proof of the Customer's commitment. The Customer will be able to choose the payment method they wish, from those offered by the Seller, and proceed to pay for the Products as per the conditions in Article 6.

4.4 Order Summary. Once the Customer has confirmed their payment method on the Site, a summary of their order will be displayed, including the transaction number. The sale will only be considered final after the order summary has been displayed by the Seller, which serves as an acknowledgment of receipt of the order. The Customer will then receive an email summarizing the order once it has gone through (hereinafter referred to as "the Contract").

4.5 In any case, the Seller reserves the right to refuse any order or delivery in case (i) of an existing dispute with the Customer, (ii) of total or partial non-payment of a previous order by the Customer, (iii) of payment refusal from a banking institution. The Seller's liability cannot be engaged in such cases.

4.6 Order Tracking. The Customer can consult the status of their order at any time by visiting the "Order Tracking" section. This tracking allows the Customer to know the processing status of their order, as well as the shipping or delivery status of their parcels. The Customer can contact the Seller's Customer Service at any time to inquire about their order using the contact details provided in Article 12.

Any order cannot be modified once it has the status "in preparation."

The Seller reserves the right to cancel or refuse any order from a Customer with whom there is an existing dispute related to the payment of a previous order.

The Seller may issue a credit note to the Customer in the event of product unavailability following a return due to size unavailability.

The validity period of the credit note is one (1) year for any new order placed on the Ryses application or website https://www.ryses.com/ or any of its Ryses stores or www.laboutiqueofficielle.com .

However, it is the Customer’s responsibility to click on it during payment in order for it to be used during its validity period.

The Seller may request proof of identity and/or residence from the Customer to verify the identity of the cardholder used for payment.

ARTICLE 5 – PRICES

The prices indicated on the product pages are expressed in Euros, inclusive of local value added tax (VAT), excluding handling fees and shipping costs.

The applicable value-added tax (VAT) is the one in force in the customer’s country of residence on the day of the order.

The Seller reserves the right to modify its prices at its discretion, noting that the price indicated on the order confirmation issued by the Seller is final and includes VAT and shipping costs.

The products ordered are invoiced at the rates in effect at the time the order is registered, subject to product availability.

For certain Products, additional shipping fees may be added to the standard shipping fees, and the amount will be clearly specified in the sales offer.

VAT is excluded in the prices of Products for the following countries : DOM-TOM, Switzerland, and all non-EU countries. Customs duties and other taxes must be paid by the Customer directly to the carrier or local authorities and is not the responsibility of the Seller.

Orders placed on the website www.ryses.com and intended for destinations outside mainland France may be subject to additional taxes and customs duties depending on the delivery country.

The Customer is responsible for informing themselves about any applicable customs duties and fees based on their situation when placing an order. The Customer is solely responsible for verifying the possibility of importing the ordered Products in compliance with the laws of the destination country. The Seller is not obliged to verify or inform the Customer about applicable customs duties, taxes, or laws and regulations of the country where the Products are delivered to.

Customs duties and any other applicable fees are entirely the responsibility of the Customer.

ARTICLE 6 – PAYMENT TERMS

6.1 By accepting the order, the Customer agrees to pay the Seller the full amount due.

Failing this, the order will not be processed.

6.2 Payment for the order is made either:

• by credit card
• by PayPal
• or by Bank Transfer : Payment details for bank transfers are provided on the order summary page once the payment method has been selected and validated. The customer must include an order reference in their transfer. The Seller will not send the goods to the Customer until the bank transfer has been sent.

Transactions made on the application Ryses and website https://www.ryses.com/ and other Ryses stores and https://www.laboutiqueofficielle.com/ are protected by the universal SSL (Secure Socket Layer) encryption system.

The Customer is informed that the Seller outsources payment management to the external provider "HiPay." The Customer's banking data is known only to "HiPay" and does not pass through the Site's web server. Consequently, the Customer acknowledges that at no time will their banking data transit through the Seller's IT system, and the Seller cannot be held liable in the event of fraudulent access to the Customer's banking data.

6.3. The Seller is not obligated to deliver the Products ordered by the Customer unless full payment is made in accordance with the conditions outlined above. Payment will only be considered complete once the Seller has actually received the funds.

6.4. The Seller will issue an invoice and provide it to the Customer upon delivery of the ordered Products. A detailed, printable invoice will also be available on the Site under the "My Profile" section.

6.5. Any amount not paid by its due date will automatically accrue late payment interest at three times the legal interest rate. These interest charges will continue until the full amount, including interest, is paid.

ARTICLE 7 – DELIVERY TERMS

Delivery refers to the transfer to the Customer of physical possession or control of the Products. It is only possible after payment has been confirmed by the Seller's banking institution.

The ordered products are sent to the delivery address provided by the Customer during their order, provided it is within the authorized delivery zones specified in the sales offer.

In case of error or omission by the Customer in providing the delivery address, the Seller cannot be held responsible for the inability to deliver the ordered products.

The Seller commits to delivering the products within a maximum period of seven (7) days from the receipt of payment.

Unless in exceptional cases or unavailability of one or more Products, the ordered Products will be delivered in a single shipment.

The Customer is informed and accepts that the Seller may delegate delivery operations to third parties of its choice.

If the original packaging (not the delivery box but the brand’s original packaging) is damaged, torn, or opened at the time of delivery, the Customer must inspect the condition of the Products. If any Products are damaged, the Customer must refuse the package and note this on the delivery receipt (e.g., 'Package refused due to being opened or damaged'). The Customer must record any issues with the delivery (such as missing items, damaged packaging, or broken Products) on the delivery receipt with handwritten comments and their signature. This verification is considered complete once the Customer, or an authorized person, has signed the delivery note.

If the Customer decides to send the Product back to the Seller, this will be at the Customer's expense.

The Seller will then contact the Customer via email to ask for their address and contact details as well as their bank information to do a bank transfer to cover the shipping costs which equate to :

• Six Euros (€6.00) to deliver to the Customer’s Home
• Five Euros (€5.00) to deliver to a Pickup Point

If the Customer does not respond within one (1) month of the email being sent, the Seller will proceed to put the ordered products back online to sell.

The Customer will receive a credit note for the amount of the order, excluding shipping costs, or they may request a refund of the credit note.

ARTICLE 8 – RIGHT OF WITHDRAWAL

8.1 The Customer has the right to withdraw from this Contract without providing any reason within fourteen (14) calendar days from the day they, or a third party other than the carrier, takes physical possession of the Products.

8.2 Notification of the right of withdrawal. The Customer must notify their decision to withdraw through a clear declaration (e.g., a letter sent by post or an email to the following address: contact@ryses.com).

The Customer may use the following withdrawal form or any other clear declaration:

"(Please complete and return this form only if you wish to withdraw from the sale).
To the attention of RYSES/LABOUTIQUEOFFICIELLE.COM SAS, 84 route de la gare 69630 CHAPONOST, FRANCE
I, the undersigned (first name, surname, and address), hereby notify you of my wish to withdraw from the sales contract for the following goods (specify the product(s)), ordered on (specify date) and received on (specify date).
Signature and date ".

The Customer will receive an acknowledgment of the withdrawal without delay.
To meet the withdrawal deadline, the Customer must send the communication regarding their wish to withdraw before the withdrawal period expires.

8.3 Effect of withdrawal. In the event of withdrawal, the Seller will reimburse the Customer for all payments received, including initial delivery charges, without undue delay and, in any case, no later than fourteen (14) days from the day the Seller is informed of the Customer's decision to withdraw. The Seller will process the refund using the same payment method used by the Customer for the initial transaction unless the Customer expressly agrees to a different method. This refund will not incur any fees for the Customer. The Seller reserves the right to delay the refund until the Products are received or until the Customer provides proof of shipment of the Products, whichever occurs first.

8.4 Return conditions.

Products must be returned without undue delay and, in any case, no later than fourteen (14) days after the communication of the withdrawal decision. This deadline is deemed met if the Customer sends back the Products before the expiration of the fourteen (14) day period.

In any case, the products must be returned in new condition, in their original packaging, and with the invoice.

The products must be returned to the following address:

LABOUTIQUEOFFICIELLE.COM, Customer Service, 84 route de la Gare, 69630 Chaponost, FRANCE

The Customer may be held responsible for any reduction in the value of the Products caused by handling beyond what is necessary to assess their nature, characteristics, and functionality. This applies if the items are returned incomplete, damaged, used, or soiled. In such cases, the Seller reserves the right to hold the Customer accountable and seek compensation proportional to the purchase price of the Products.

In the event of withdrawal, the return shipping costs will remain exclusively at the Customer's expense.

8.5 Special cases – Exclusion of the right of withdrawal

Specific conditions applicable to sales contracts for shoes/sneakers:

Returns for size or model will only be possible under the following conditions:
_ The shoes/sneakers have not been worn,

_ The soles of the shoes/sneakers are intact, showing no signs of dirt or wear.

_ The Product is neither damaged nor soiled.

_ The Product is returned in its original packaging (intact). The shoebox must not be used as a shipping box.

In accordance with Article L. 221-28 of the Consumer Code, the right of withdrawal is excluded for certain Products, namely:

- Products unsealed (not opened) by the Customer that cannot be returned due to hygiene or health reasons. This includes, but is not limited to, items such as underwear and personal care products (e.g., boxers, briefs, socks, bras, swimwear, sprays, and care kits), etc.;

- Products made to the Customer's specifications or clearly personalized, such as gift pouches/gift wrapping.

ARTICLE 9 – WARRANTIES

9.1. The Products provided by the Seller are covered, in accordance with legal provisions, by the legal guarantee of conformity under the conditions set out in Articles L.217-4 et seq. of the Consumer Code, and the warranty against hidden defects arising from a material, design, or manufacturing defect affecting the delivered Products and rendering them unfit for use, under the conditions provided in Articles 1641 et seq. of the Civil Code.

9.2. Statutory Warranty of Conformity

9.2.1. Article L217-4 of the Consumer Code: The seller must deliver goods that comply with the contract and is liable for any conformity defects present at the time of delivery.

This includes defects arising from packaging, assembly instructions, or installation when specified in the contract or carried out under the seller's responsibility.

9.2.2. Article L217-5 of the Consumer Code: Goods are considered compliant with the contract:

1° If they are fit for the usual purposes of similar goods and, where applicable:

- Match the description provided by the seller and possess the qualities shown to the buyer through samples or models;

- Have the qualities a buyer can reasonably expect based on public statements made by the seller, producer, or their representative, especially in advertising or labeling;

2° If they have the features agreed upon by both parties or are suitable for any specific use communicated by the buyer and accepted by the seller.

9.3. Warranty Against Hidden Defects

9.3.1. Article 1641 of the Civil Code: The seller is liable for hidden defects in the item sold that render it unfit for its intended purpose or significantly diminish its value to the extent that the buyer would not have purchased it or would have paid less if aware of the defect.

9.3.2. Article 1648, paragraph 1 of the Civil Code: the action arising from hidden defects must be brought by the buyer within two years from the discovery of the defect.

In the case described in Article 1642-1, the action must be initiated, under penalty of forfeiture, within one year from the date on which the seller can be held liable for apparent defects or non-conformities.

In accordance with the provisions of Article L. 217-3 of the Consumer Code, the seller is liable for any lack of conformity existing at the time of delivery of the goods, which appears within a period of (2) two years from delivery.

In the event of a proven lack of conformity, the Customer has the right to have the goods brought into conformity by repair or replacement, or failing that, to a price reduction or contract termination, under the conditions provided for in Articles L. 217-8 and following of the Consumer Code. The Customer may choose between repair and replacement of the Product, provided that this choice does not entail a cost that is clearly disproportionate considering the value of the Product or the significance of the defect.
The legal warranty of conformity applies independently of any commercial warranty that may have been granted.

9.4.3. Warranty against hidden defects

If the Customer decides to invoke the warranty against hidden defects under Article 1641 of the Civil Code, they may choose between rescinding the sale or obtaining a reduction in the sale price in accordance with Article 1644 of the Civil Code.